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Lexmark MS911

Lexmark MS911

Lexmark MS911 & MX91x ? The Printer Posts 'Insufficient Space Between Paper Stacks in Tray 3'

What you will see

Upon boot up, the printer posts the intervention message “Insufficient Space Between Paper Stacks in Tray 3.”

Possible cause

This intervention message will appear if the Paper stack transfer guide (pointed to by the red arrows in the image below) of the installed 2500-sheet option tray is not at its home position during the printer's power-on self test (POST).

Click Image to Enlarge

Suggested Remedy

If the paper stack transfer guide is not at its home position during boot up, the printer tries to bring it to its home position during POST. Should the printer fail to do this, it will then post the intervention message – “Insufficient space between paper stacks in Tray 3”.

To clear the message, power off the printer and make sure that the paper stack transfer guide is at its home position before powering the printer back on.

Click Image to Enlarge
Set the paper stack transfer guide in its home position by sliding it in the direction shown by red arrows in the image above.

If the issue persists after performing the preceding steps, refer to xref_HO4015 _xref on how to properly load paper into the 2500 sheet feed tray. Should the error still occur, proceed to the Still need help? section for instructions in contacting Lexmark tech support.

Still need help?

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, Serial Number, Machine Type, and Configuration ID Location for the Lexmark MS, MX, XM, CS, CX, XC, 91X - 92x Series Printers and MFPs.

Please be near the products described in this article to expedite the support process and reduce callbacks.


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