What you will see
The printers listed below fail to send e-mail alerts or notifications when supplies (e.g., Toner Cartridge, Photoconductor, Maintenance Kit, Imaging Unit, etc.) are running low.
This happens even when E-mail Alerts are set up appropriately as shown in this image.
Affected printers
This issue has been seen on the following Lexmark models, but other models not listed here could be affected:
Monochrome | Color |
MS31x, MS41x, MS51x, MS61x, MS71x, MS81, MX310, MX410, MX51x, MX61x, MX71x, MX81x | CS310, S410, CS510, CX310, CX410, CX510 |
NOTE: An x denotes any number within a given printer model series.
Recommended solution
Update the printer’s firmware to PE Release code P459 or higher.
To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
Still need help?
Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID:SO7594
Escalation Item # 340484
NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need at least Escalation Reader access to ExtraView.