Print quality issues

Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps.

If the printer is a multi-function device with a scanner (MX31x, MX41x, MX51x, or MX61x device), confirm that the print quality issue is not a scanner problem by printing from a computer, or by printing a menu demo page directly from the printer: Menu > Reports > Print Demo.

If the print quality issue only appears on scanned documents or copies, go to Cleaning tips for clearing lines, smudges or spots on scanner glass for diagnostic information.

Light or faded print check	Blank printout check	Solid black page check	Toner not fused to the page
Faint or inconsistent prints check	Repeating spots or horizontal lines check	Random spots or marks on the print	Vertical white streaks on black images/texts and background and/or smudges
Vertical dark band at the edge of the print	Toner not fused on Label or Bond media	Fixing vertical white lines or streaks appearing on the print	Repeating background or gray marks
Curved voids at the edge of the page check	Cut‑off image at trailing edge check	Treeing or wrinkling of paper	Full page background or gray print
Vertical band at the middle of the page check	Partial print at one side of the page check	Wavy image or text check	xref_horizontal-band-at-the-top-of-the-page-check-topic_xref

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