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Lexmark MX410

Lexmark MX410

Device Memory Limitations Prevent Scanning TIFF Images with The Interact for Lexmark App

What you will see

Scanning with...With these settings... Results in...
Interact for LexmarkColor or grayscale TIFFA excessively large file that generates an

"An Application error has occurred" message.

Suggested Remedies

Minimize complexity with various setting adjustments if supported on your device:

  • Auto-rotate
  • Deskew
  • Line Removal
  • Despeckle

NOTE:

If multiple successive scan attempts fail even for smaller scan sizes, then Contact your system administrator. Reboot the printer once to regain functionality.

Explanation

Device memory limitations cause this issue.

Still Need Help?

You should consult with your IT support staff if you need additional assistane or you can contact Lexmark Technical Support. See

Contact

information on support.lexmark.com.

NOTE:

When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7487

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