What you will see
The printer control panel freezes and displays a white screen when repeatedly using the FTP* bookmark found in the Forms and Favorite app. This may occur in the following scenarios:
- While loading the files and/or printing the file from the FTP* server
- When the FTP* bookmark contains a lot of files (e.g., hundreds or more)
* File Transfer Protocol
Affected Printers
- CS510
- CX410
- CX510
- MS610de
- MS810de
- MS812de
- MX410
- MX51x
- MX61x
- MX6500e
- MX710x
- MX810x
| - M3150de
- M5155
- M5163de
- M5170
- XC2132
- XM1145
- XM3150
- XM5163
- XM5170
- XM7155
- XM7163
- XM7170
|
NOTE: An x denotes any number within a given printer model series.
Suggested Remedy
If you encounter freezing and white screen display, press the hard key for Home to return to the home screen. If the issue persists, reboot the printer.
TIP! It is suggested to refrain from using Forms and Favorites bookmarks successively.
Still need help?
If you require additional assistance, please contact Lexmark Technical Support.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
Additional information may be requested by the support agent.
LEGACY ID: SO7514