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Lexmark MX410

Lexmark MX410

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Unable to track scan usage when Using any Scan-related app

Issue description

The Device Quotas app cannot track scan usage. This happens regardless of which app is being utilized to initiate the scan job.

For example:

If...Then...

You initiate a SNF* scan with the following appropriate Function Access Controls (FACs)...

  • Copy Function ‑ ES_Users_Template
  • Email Function ‑ ES_Users_Template
  • Fax Function ‑ ES_Users_Template
  • Flash Drive Scan ‑ No Security
  • App 1 ‑ ES_Users_Template
  • App 2 ‑ ES_Users_Template
  • Scan to Network ‑ ES_Users_Template

Note:  These settings are found under embedded web server (EWS) > Settings > Security > Security Setup > Access Controls > under Function Access/ and Device Apps/ or Device Solutions/.

It results in a successful scan, but Device Quotas fails to account for the completed scan job.

* Scan to Network Folder

Solution

Assign a valid security template (i.e., "ES_Users_Template" or "ES_Admins_Template") to both the “Flash Drive Scan” access control and the app being utilized.

Explanation

applied to the Flash Drive Scan access control for any scan-destination type or app utilized.

If the issue persists, search for more information related to this issue or contact support for further assistance.

LEGACY ID: SO7500
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