Scan to e-mail primary escalation requirements

Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

If a device is involved, gather the common requirement for all Scan to e‑mail-related issues.

Requirement and relevance	How to obtain
Menu Settings Page This document contains all the printer settings and running firmware code.	On the printer, press Menu > Reports > Menu Settings Page.

Additional requirements

Capture the following additional requirements by clicking on the links to obtain the specific logs required.

• Unable to send additional escalation requirements
• Scan quality additional escalation requirements
• Workflow issue additional escalation requirements
• E‑mail alerts additional escalation requirements