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Lexmark XM1135

Lexmark XM1135

Lexmark Print Service Plug-in primary escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

Gather the primary requirement for Lexmark Print Service Plug-in‑related issues.

Requirement and RelevanceHow to Obtain

Hardware information

This is the hardware where the product is running.

Please provide the following:

  • Manufacturer (e.g., Asus, Samsung, etc.)
  • Model (e.g., Nexus 7, HTC One, etc.)
  • OS version (Android 4.4.2, iOS 6.1.3, etc.)

External Software Versions

Info is used for simulation and analysis.

If the issue involves interaction with another application, provide details about the software; e.g.,

  • Application Name (Adobe Reader, MS Word, Gallery, etc.)
  • Application Version

Product Version

Info is used for simulation and analysis.

The version number listed in the About tab.

Hardware Architecture

This is not typically required; however if the issue is from an Enterprise, it is often helpful to understand how the products are installed.

Verify the following:

  • Network topology.
  • Is a hardware load balancer being used?

Software Architecture

Info is used for simulation and analysis.

With a product like LPM and other Enterprise applications; gathering the following details are helpful:

  • Is Network Load Balancing used?
  • Database clustering
  • Windows Clustering
  • Farm Installs for LPM
  • How the product is being used at a high level topology.

How was the mobile app obtained?

Info is used for simulation and analysis.

This should typically be from Google Play or iTunes.

Note:  A non-public store option means the app was deployed via a third party MDM system.

Identify and investigate External conditions or customer-specific environment variables

Info is used for simulation and analysis.

Verify if the user is connecting the mobile device to the same network as the printer or server.

Product Logs (Optional)

Info is used for simulation and analysis.

If needed, please contact Lexmark Technical Support.

Select a topic from the list to view additional requirements specific to your issue.


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