What you will see
After setting the Home Screen Button or Scan Destination Address with any custom text that contains an ampersand (e.g., Capture &Store), you may encounter a 500 Internal error: java.lang.StringIndexOutOfBoundsException on the Scan to Network (SNF) configuration page.
Click here to see image.
NOTE: You can locate this setting on the Embedded Web Server (EWS) – Settings or Configuration – Apps > Apps Management or Device Solutions > Solutions (eSF) or Embedded Solutions – Scan to Network – Configure.
Affected printers and app versions
Printer Models | SNF app version |
X46x, X65x, X73x, and X86x | 4.1.27 and below |
6500, X548, X74x, X792, X925, and X95x, CX410, CX510, MX410, MX51x, MX61x, MX6500, MX71x, MX81x, and MX91x | 4.8.2 and below |
An x denotes any number within a given printer model series.
Recommended solution
Update the printer's SNF app to the corresponding version.
Printer Models | SNF app version |
X46x, X65x, X73x, and X86x | PE release 4.1.27.2 or higher |
6500, X548, X74x, X792, X925, and X95x, CX410, CX510, MX410, MX51x, MX61x, MX6500, MX71x, MX81x, and MX91x | 4.8.5 or higher |
NOTE: To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
Should the preceding SNF app version update fail to correct the error, you may proceed with resetting or restoring all apps via the printer's EWS > Settings > Security > Restore Factory Defaults > Restore Settings > Apps. Click here to view image.
IMPORTANT! Restoring app settings will revert all apps to default settings and will remove licenses as well. Before restoring the apps, make sure that you have exported your apps' settings via the printer's EWS > Import/Export > Export Embedded Solutions Settings File. You may use Service Restore Tool or Virtual Solution Center ( VSC) to redeploy the license
Get In Touch with Lexmark! for contact information. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.
Additional information may be requested by the support agent.
LEGACY ID: SO7638
NOTE: This escalation item number is provided for investigative purposes. To view this item, you will need at least Escalation Reader access to ExtraView.