What you will see
Color output appears flat, dull, or muted when scanned and compared to the original document.
Output from left-to-right: Original, MX610, MX510
Affected products
Suggestion and explanation
You can try using non-neon (soft pastel) highlighters, but your only other option is to consider upgrading your device. This is functioning as designed and it is due to differences in sensor and lamp technologies of various products. This output result is prevalent when using bright colors such as those found in fluorescent, neon, or day-glo highlighters.
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NOTE: When calling for support, you will need to provide your printer model/machine type and serial number (SN). Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7746