241.42 Paper Jam – Motor1: (Pick/Lift) motor under speed error reported.Customer Repair Action & Troubleshooting
Repair Sequence 1 (Copy into Siebel)
Verify paper level in tray is below max fill line.
Make sure the side and rear guides in tray are set to correct media size; then load paper without snuggling guides against the paper.
Make sure the paper isn't wavy, curled, or damaged. If so, flip or replace media.
Parts repair 1
Verify ACM Pick Tires are clean and installed correctly. Replace if dirty, worn, or damaged.
Replace the Paper Tray.
Replace the ACM Assembly.
For MS/X310/410: 40X8303 – 250-sheet Paper Tray 41X0918 – Pick Tire 41X0919 – ACM Assembly
For MS/X51x: 40X8305 – 250-sheet Paper Tray 41X0958 – Pick Tire 41X0959 – ACM Assembly
For MX/X61x: 40X8086 – 550-sheet Paper Tray 41X0958 – Pick Tire 41X0959 – ACM AssemblyRepair sequence 2 (Copy into Siebel)
N/AParts repair 2
LEGACY ID: SO7313