LFT log files Required for debugging LFT services |  Log on to the server that is hosting the LFT 2.0 Application. Open file explorer and navigate to the default path C:\Lexmark\Lexmark_LFT\Logs. Copy all log files into a .zip file and attach to escalation.
| C:\Program Files\Lexmark\Fleet Tracker\server\logs |
Screen capture of problematic behavior (For example: error message, incorrect reading on webpage) Provides a good overview of the problem especially if it’s a system error message | Use the ALT + Print Screen feature in windows or any screen capture utility available. | Same as LFT 2.0. |
Check Oracle version installed on the hosting server. | Open LFT 2.0 webpage. In left-hand frame under the Administration section, select LFT Status. In the bottom-right frame you will see the Version.
| Open LFT 3.0. Click on System Configuration.
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Installation path of LFT and Oracle installations Installation path may vary depending on which version of Oracle is used. | The default path for LFT is C:\Lexmark\Lexmark_LFT. The default path for Oracle XE is C:\oraclexe. | C:\ProgramFiles\Lexmark\Fleetracker |