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Lexmark XM7163

Lexmark XM7163

Page Count and Status Are Not Aligned on the Fax Job Log

What you will see

The printed fax job log's send status does not align on the page (as depicted in this illustration).

What else is known:

  • Symptom was first identified on devices with DBCS languages.
  • This may impact any CX or MX series product; i.e., MX310, MX410, CX410....
  • Affects products with base firmware LW50.SB2.P543* or below.

* See your printer Menu Settings Page under Device Information to verify this value.

Suggested remedies

Contact Lexmark Technical Support, and...

All symptoms and operating conditions listed above match your problem scenario...Reference this article ID#(SO7725), and request firmware (.P554 or above) to remedy this issue.
Only certain symptoms or conditions match your problem scenario...Again, reference this article ID#, but explain to the support agent how your issue differs from that as described in this article.

The support agent will ask you to identify your existing firmware-code levels to ensure that you are not currently using any special firmware for a specific reason.

Still need help?

If you require additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.


Audience: 'Lexmark internal' only

Escalation Item # 388649



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