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Lexmark XM7163

Lexmark XM7163

Unable to Print PostScript Files via PlanetPress Design App

What you will see

You cannot print any document from the PlanetPress Design app or any PostScript (PS) file generated by the same app through File Transfer Protocol (FTP) or direct printing via a PostScript driver.

When enabling print PS error, it prints a page with the following message:

Affected printers

Affected printer models currently identified are listed below:

2010 Models2012 Models

C74x C792 C925 C950 X548 X74x X792 X925 X95x

MS310 MS410 MS510 MS61x MS71x MS81x MX310 MX410 MX51x MX61x MX71x MX81x MX91x

CS310 CS410 CS510 CX310 CX410 CX510


NOTE:
An x denotes any number within a given printer model series.

Recommended solution

Update the PlanetPress Design app to version 7.5.3. Please contact your next level of support or visit PlanetPress website for contact information.

WARNING! The third-party contact information found in this article is provided to help you find technical support. This contact information may change without notice. Lexmark does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

LEGACY ID: SO7553

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