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Lexmark XM7163

Lexmark XM7163

Lexmark MS71x, MS81x, MX71x, & MX81x ? Troubleshooting 24x.42 Paper Jams

What you will see

The printer posts 24x.42 paper jam (where ‘x’ denotes the tray number) as the sheet stops in the tray pass-through. See images below:

Click Images to Enlarge
Leading edge of sheet stopped in tray pass-through

A 242.42 error code is not technically a paper jam because this error is posted when the speed of the pick motor in Tray 2 stalls while trying to pick a sheet. There may (or may not) be a jammed sheet to actually clear; often the sheet will never make it out of the tray. Sometimes you can just open and close the tray and it will pick the next time.

Recommended solution

Follow the recommendations below to avoid or minimize the occurrence of 24x.42 paper jams.

The type of media being used

  • Verify from the printer’s User Guide that the type of media is supported.
  • If using cardstock or labels, verify whether the media meets all recommendations stated in the Cardstock & Label Guide.

Proper media loading

  • Make sure the tray is not overfilled. Use the level indicator found in the tray.
  • Verify that the Media Size & Type Setting match the actual paper size & type loaded. For recurring errors, however, try changing Tray 2 Paper Type to Labels even if the media loaded is not a label. This provides enough time for the printer to pick the media.
  • Make sure the tray guides are set correctly and that the media stack corners are straight and sheets are aligned.
  • Check the media edges and make sure that none are damaged or no sheets are locking together.
  • Fan the media and check that nothing is causing sheets to stick together.
  • Make sure to lay the paper flat in the tray and that no sheets are 'shingled' within the stack. An example of this is shown below.
    Correct loading of paperPaper shingled up the path (Incorrect)

  • Make sure the paper is flat and not wavy, curled or damaged. The sample image below shows a stack of paper that is curled upwards. If this is how the media looks like when placed in the tray, flip or replace the media.
    Click Image to Enlarge

Pick tires not touching the media

The media must be flat to ensure that both pick tires are firmly in contact with it and in the correct pick position. You can verify this by looking at the rear side of the tray.

Click Images to Enlarge
The media is lifted to correct position (A) and both pick tires firmly contacting media (B).Only part of the pick tire is contacting media (A); media crashes into vertical wall and creates dog ear (B).

The dog ear jams (right-hand image above) can be seen clearly in the tray pass-through rolls as shown in the image below.

Click Image to Enlarge
The tray with the pass-through where sheets jam

  • Check the pass-through slot for debris or obstructions (A).
  • Try reseating the separator bracket (B).
  • If jams continue, their cause may be the rolls in the tray pass-through.
  • Try swapping trays. If the jams follow the tray pass-through, contact Lexmark Technical Support and request replacement of the tray.

Click Image to Enlarge
Red arrows point to (A) Pass-through slot and (B) Separator bracket.

Still need help?

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, xref_HO3865_xref.

Please be near the products described in this article to expedite the support process and reduce callbacks.


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