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Lexmark XM7163

Lexmark XM7163

Device Statistics Page Shows No Photoconductor and Maintenance Kit Status Bar


After printing the Device Statistics Page (DSP), the status bar for the photoconductor and maintenance kit will not appear. This issue also occurs when viewing the status in the Embedded Web Server (EWS).

A sample of the issue is shown in the image below:

Click Image to Enlarge
Device Statistics Page with FW EC4Device Statistics Page with FW EC5

Affected models

This issue applies to the following Lexmark models, but other models not listed here could also be affected:

  • MS315
  • MS410
  • MS415
  • MS510
  • MS610de/dn
  • MS710
  • MS711
  • MS810de
  • MS811
  • MS812de
  • MX410de
  • MX510de
  • MX511de\dte\dhe
  • MX610de
  • MX611de\dte\dhe
  • MX710de\dhe
  • MX711de\dhe
  • MX810de
  • MX811de
  • MX812de

Recommended solution

Update the printer’s firmware to PE Release code P642 or the latest.

To obtain this version, please contact Lexmark Technical Support and reference this KB article ID. Support personnel can assist with the update procedure if necessary.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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