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Lexmark XM7163

Lexmark XM7163

The Trailing Edge of the Media Gets Caught by the Hole Punch Unit (HPU) Tamper Causing Paper Jam

What you will see

The trailing edge of the paper ejected to the bin fails to fall down completely and hangs on the HPU's rear wall. Once the tamper catches these hanging sheets, it will then block the paper path and eventually a paper jam results. See image below.

Click Images to Enlarge

Recommended solution

This issue is observed if the printed media comes out of the HPU having high curl (up to 40mm or 1.57 inches). The affected media types include, but are not limited to, A4, LT, and ST.


NOTE:
The printer has no settings that can be adjusted to avoid this occurrence. What you can do to reduce the effect of curling is use media that is dry and fresh out of a ream. If the media has been sitting in the tray for quite some time, flip it over in the tray before printing it.

Still need help?

Please contact Lexmark Technical Support if you need additional assistance.
NOTE:
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, xref_HO3865_xref.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID: SO7453

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