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Lexmark XM7163

Lexmark XM7163

A 456.84 Paper Jam Appears on a Lexmark MX81x with Finisher Installed

What you will see

The printer posts a 456.84 Paper Jam and gives instructions to remove the paper jammed from the finisher rear door.

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Possible cause

The instructions shown in the printer’s control panel applies to scenarios wherein paper is indeed jammed in the finisher rear door. However, this may sometimes be a false error where no actual paper is jammed in the rear of the finisher. In some cases, the error is most likely due to an open or improperly closed staple door.

Suggested Remedy

Follow the instructions shown in the control panel to clear the finisher of any jammed paper. If no jammed paper is found, however, check the staple cartridge door and make sure that it is closed properly.

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An open or improperly closed staple cartridge door could result to printer posting a 456.84 error.

Should error persist, please contact Lexmark Technical Support for additional troubleshooting suggestions.

Contacting Lexmark

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
When calling for support, you will need your printer model/machine type and serial number (SN). Should you need help locating these, .

Please be near the products described in this article to expedite the support process and reduce callbacks.


Audience: ‘Lexmark only’ below

As of this writing, the Product Engineering team is already working on the necessary improvements for the customer instructions that would match the appropriate error code.


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