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Lexmark XM7163

Lexmark XM7163

241.06 and 24x.06 Paper Jams

Affected Products:

Single-Function: MS71x, MS81x, M5155, M5163, M5170

Multifunction: MX71x, MX81x, XM51xx, XM52xx, XM71xx, XM72xx

Issue Description:

Paper fails to exit the paper tray resulting in a24x.06 paper jam. In certain situations, the printer may print blank pages before it stops to display this error.

x’ denotes the tray number, i.e., 241.06 for Tray 1, 242.06 for Tray 2, etc.


  1. Check for third-party (non-genuine) toner cartridges and make sure that toner is not leaking into the printer and overfilling the waste toner area.

    • If the cartridges are genuine and the tray drawer is clean, proceed to Step 2.

    • If the toner is leakingrecommend replacing any third-party toner cartridge or imaging unit with genuine Lexmark products.

Lexmark is not liable for printer damage caused by remanufactured or third party (non-genuine) supplies.

  1. Check for any paper that is curled down or up. Note: The paper defect can be caused by

    Improper paper storage

    which could lead to a

    wavy paper

    and can cause the paper to curl




    in the tray.

    • If the paper is curled down or up, try a new ream of paper, or flip the existing stack over on the opposite side, and then perform another print test.

    • If there is no issue with the paper, proceed to Step 3.

  2. Check the following, relating to paper, tray loading, and general operation:

  • Is the paper weight and type within specification?

  • Is the paper level in the tray is below max fill line?

  • Are the tray size-guides set to correct media size and not too loose or tight?

  • Is the printer's location within it environmental operating specifications?

  • Is the paper being stored in an area and free from debris and humidity?

Check the printer’s User’s Guide under the section Paper and specialty media guide.

  • If the paper/printer is within their respective specifications, and the tray is being loaded properly then


    the paper, reload it and perform another print test. If the issue persists, proceed to Step 4.

  • If the paper/printer is not within their respective specifications, perform the following:

    • Use only recommended paper or specialty media. For more information, please check the printer’s User’s Guide under the section Paper and specialty media guide.

    • Check the tray's capacity limit. Common limits are 250, 500, 1000 and 2000 sheets depending on printer configuration.

    • The tray's side and rear guides so they secure the paper in position but not pinch paper.

    • Make sure the sheets lie flat in the tray. Click here for the

      Tray loading

      for a visual of this instruction.

  1. Remove the paper tray, lower the pick arm assembly and check the condition of the pick tires for excessive wear or contamination.

    • If the pick tires does have excessive wear and contamination, then proceed to the Still Need Help section of this article.

    • If the pick tires are okay, proceed to Step 5.

  2. With the paper tray still out of the printer, check the tray's rear paper-size restraint guide for any damage.

    This can result in sheets jumping over the restraint guide.

    • If the restraint guide is damaged or not,

      proceed to the

      Still Need Help

      section of this article.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Toner/imaging unit/waste toner bottle part number and serial number


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