282.03 Automatic Document Feeder (ADF) Error

Issue description

The printer posts a 282.03 error when scanning using the ADF.

The error will appear if the ADF pick rollers are unable to pick, or have difficulty picking, paper from the ADF. The failures happen on the first pick attempt on the initial page.

Solution

This error can be easily resolved by implementing the following troubleshooting steps.

1. Check for staples and paper clips before loading paper into the ADF. See the sample image here.



2. Open the ADF cover and you will see the pick roller assembly. In the right-hand side of this image, the red arrow is pointing to the pick roller assembly.



3. Check the ADF pick roller tires for debris, wear, and/or damage. If debris is found, clear the debris from the ADF pick roller tires.