What you will see
A 980.11 Service Error appears on the printer screen whenever it tries to enter Sleep mode. See a sample screen shot of the error below:
Solution
Updating the printer firmware may fix the issue. Please contact Lexmark Technical Support to acquire the latest firmware.
NOTE:The Lexmark representative might ask for the printer's current firmware level. Please refer to Downloading the latest Lexmark printer firmware for the steps. Once you obtain the file, you may proceed and update the firmware by following the steps from Badge Reader Does Not Work when Printer Is in Standby and Sleep Mode.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID:TE575
Technical Service Bulletin | Problem Description |
Machine Type/Model | 4063 – xxx 7463 – xxx | 980.11 Service Error Solution See the recommendation presented in this document. |
Date Created | 11/25/2013 |
Last Updated | 02/01/2017 |
Safety Issue? | No |
Code Update? | Yes |
Engineering Change? | No |
New Parts? | No |
Old Parts Status | n/a |
Voltage: 120/240 | All |
Serial No. Range | All |