Application Information, such as, application name, version, software developer & background info App info can sometimes help in understanding the cause of the error. | Information regarding the software or application may be found by going to; - Help
- About
- File > Help
- Windows > About, or,
- Main Page itself (Splash Screen)
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Driver Type and Version used Info is used for simulation and analysis. |  Go to Start > Control Panel > Printers / Devices and Printers. Right-click the Printer Object being used, and then click Properties. Go to About Tab, and then take a screenshot.
Or, from the Printing Preferences > Help > About Tab and take a screenshot. |
Driver Setup (Point-and-Print, Direct IP, or Local port, indicate what port type) Info is used for simulation and analysis. | End user provided |
Customer's printing environment Info is used for simulation and analysis. - Operating System involved
- Server and Client Information (Complete with Name, Service Pack & System Type)
Example: Windows Server 2008 Enterprise R2 SP2 x64 with Windows 7 Professional SP1 x86 clients | Click on Start > Run. Type “msinfo32”, and then click OK. Click on File > Save.NFO
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Print-to-File (.PRN File) Info is used for simulation and analysis. | Click Printing to file or creating a print output file to view the steps. |
Menu Settings page This document contains all the printer settings and running firmware code. | On the printer, press Menu > Reports > Menu Settings Page. |