Unix and Linux Print and Driver primary escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

Gather the primary requirement for Unix and Linux Print and Driver‑related issues.

Requirement and Relevance	How to Obtain
Provide the UNIX / Linux OS Version and Flavor Info is used for simulation and analysis.	Type uname -srv at a terminal on the UNIX machine.
How is the printer attached? Info is used for simulation and analysis.	Ethernet Wireless USB Other
What datastream is being used? Info is used for simulation and analysis.	PCL PostScript Other
Driver Type Info is used for simulation and analysis.	OS provided System driver Lexprint driver Lexprt driver Colon files
Driver Version Info is used for simulation and analysis.	Type lexprint -version or lexprt -version at a terminal on the UNIX machine. See Additional Information.
Print samples showing failure and correct print Info is used for simulation and analysis. Note: Gather for print quality-related issues.	End user provided
Customer's printing environment variables? Info is used for simulation and analysis.	Type Set>env.list at a terminal on the UNIX machine.
Provide spoolfiles/PRN files/ Original Document File Info is used for simulation and analysis.	Check Capturing a spool or job file in Linux for instructions.
Menu Settings page This document contains all the printer settings and running firmware codes.	On the printer, press Menu > Reports > Menu Settings Page.

Additional information

Obtaining the driver version being used in Unix & Linux systems

For pre-compiled archives (.deb & .rpm) or tar files (.tarz.extn.), check the PPD file located (copied after creating a print queue) in /etc/cups/ppd folder. Open the PPD file in text and look for "File version", which will show the driver version of that queue.

Select a topic from the list to view additional requirements specific to your issue.

Image Quick escalation requirements

LEGACY ID: FA890

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