Provide the MAC OS Version Info is used for simulation and analysis. | Version is located under the Apple Icon by clicking About this Mac. Or, type, "uname -srv" at a terminal. Note: Please indicate the OS version and build #: 10.7.2 (e.g., Build: 11C74). |
How is the printer attached? Info is used for simulation and analysis. | Note: For wireless–connected printers: If using an Airport device, check the Firmware version. If using a non–Apple device, check the specific model of wireless router. |
What protocol is being used? Info is used for simulation and analysis. | - Apple Talk
- Bonjour
- IPP
- LPD
- HP JetDirect–Socket
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What type of printer driver is being used? Info is used for simulation and analysis. | - OS–provided System Driver
- Lexmark driver from CD
- Downloaded Lexmark driver from Web
- Lexmark driver from Software Update
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What datastream is being used? Info is used for simulation and analysis. | - PostScript
- PCL
- PDF
- Hostbased
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Provide the version numbers of the driver and PPD being used Info is used for simulation and analysis. | End user provided |
Capture the Apple System Profiler Info is used for simulation and analysis. |  Click the Apple Icon > About This Mac > More Info… Go to File > Save.
Note: This has to be set as attachment. |
Menu Settings page This document contains all the printer settings and running firmware code. | On the printer, press Menu > Reports > Menu Settings Page. |
Application name and version Info is used for simulation and analysis. | End user provided |
Provide print samples of the problem; i.e., incorrect output vs correct output Info is used for simulation and analysis. | End user provided Note: Print using the application used. |
Provide spoolfiles/PRN files/ Original Document File Info is used for simulation and analysis. | Click Capturing a spool or job file in Macintosh OS for instructions. |
Lex_log and Common Logger Info is used for simulation and analysis. | Please contact your next level of support or Lexmark Technical Support for details. |