Menu settings page
This document contains all the printer settings and running firmware code. |  Using the printer Control Panel – On the printer, press Menu >Reports > Menu Settings Page. Using the Embedded Web Server (EWS) – Access the printer's EWS, go to Reports > Device Settings. Copy and paste the displayed information to a notepad or text editor.
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Logs Gzip Note: This applies to all network‑related MFPs.
This is a compressed file which contains all the logs from the printer's SE page. This also contains fwdebug for the last three (3) 900 errors as long as auto reboot is enabled. Important! Security Debugging should be enabled. Important! Make sure to collect this log immediately after the issue is reproduced. | Open printer's Web interface. Open a Web browser; e.g., IE, Mozilla Firefox, Google Chrome. Enter the printer's IP Address followed by /se, e.g.,http://192.168.1.2/se Press Enter.
Select Logs Gzip Compressed to download the file. Save the file; e.g., logs.tar.gz. Refer to KB article FA958 for more details on Logs Gzip; i.e., supported printers, collection, and special considerations.
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Exported Embedded Solutions Settings
This contains the configuration on how the eSF application is set up. |
Exported Security Settings
This contains the configuration on how the printer security settings are set up. |
Exported Device/Printer UCF Settings
This contains the configuration on how the base settings of the printer are set up. |
App-specific UCF settings
This contains the configuration per app. | Open the printer's Embedded Web Server (EWS) via a web browser. Go to Apps, click on the app name to open its configuration page. Click on the "Export" button to save the app's UCF file.
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Embedded Solutions log Notes: - Get the Logs Gzip prior to obtaining this log.
- Turn on the app-specific logs prior to obtaining this log.
It documents all the errors or crashes experienced by the eSF apps' user. Important! Make sure to collect this log immediately after the issue is reproduced. | Open the printer's Embedded Web Server (EWS) via a web browser (e.g., Mozilla Firefox, Google Chrome). Enter the printer's IP address followed by /se (e.g., http://192.168.1.2/se). Select Embedded Solutions. Clear the log file to ensure that new log files will be captured to better isolate the problem. Go to Set Logging Level, select YES for Allow debugging entries in the log?, and hit Submit. This will turn ON Debugging Mode. Reproduce the problem. Repeat Steps 1, 2, and 3, and then click on Log File. Copy and Save all the entries as .txt.
Important! Make sure to turn OFF Debugging Mode once troubleshooting is completed and the issue is resolved. |
Bundle Information
Provides a list of all solutions installed on the printer. | Open the printer's EWS via a web browser (e.g., Mozilla Firefox, Google Chrome). Enter the printer's IP address followed by /se (e.g., http://192.168.1.2/se). Select Embedded Solutions. Select the Bundle Information. Copy and Save all the entries.
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Exported System Info Note: Only required if a computer is involved.
This file contains comprehensive information on your computer's configuration. | Click the Start menu > Programs > Accessories > System Tools > System Information. Click File and Save.
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Screenshots and/or videos of any encountered errors, app "settings" screen, i.e. general charging, related functions, etc.
The information is used for simulation and analysis. | Enduser provided |