Light or faded print check

Issue description

Lighter than expected output with:

• Blacks that appear gray.
• Color output represented by shades of gray that appear more faint than expected.

Solution

1. Use the on-line authentication tool to verify whether you have a Genuine Lexmark cartridge.

   Please contact your point of purchase for a possible refund or to demand a genuine replacement cartridge.



2. Increase toner darkness.

   • To do this from the control panel:
   

   1. From the home screen, Click the menu button (C79x/X79x and MS/MX81x) then navigate to: Settings > Print Settings > Quality Menu > Toner Darkness.

   

   2. Adjust to desired setting, and then touch Submit.

   • To do this from the Embedded Web Server (EWS):
   

   1. Open a web browser and enter the printer's IP address.

   

   2. Click Settings > Print Settings > Quality Menu.

   

   3. Adjust the toner darkness to a darker setting, and click Submit.



3. Lower the print resolution to 600 dpi if it is currently set to 1200 dpi (1200 dots per inch) can cause fine fill-lines to not appear or to appear faint and not clear or crisp.

   • To do this from the control panel:
   

   1. From the home screen, Click the menu button (C79x/X79x and MS/MX81x) then navigate to: Settings > Print Settings > Quality Menu > Print Resolution.

   

   2. Adjust to desired setting, and then touch Submit.

   • To do this from the Embedded Web Server (EWS):
   

   1. Open a web browser and enter the printer's IP address into the address field.

   

   2. Click Settings > Print Settings > Quality Menu.

   

   3. Set print resolution to 600 dpi, and click Submit.



4. Darkness variation caused by installing new supplies.

   • If you have a new Imaging Unit, uninstall the cartridge and imaging unit.
   • Inspect it to ensure all packaging material has been removed.
   • Make sure the red strap/plugs are fully removed before reinstalling the supplies into the printer.

   Note:  For more information, see “Replacing supplies” section of the printer's User’s Guide.



5. Darkness variation caused by external conditions. It may occur due to environmental conditions. This can be witnessed by fading from left-to-right in hot or cold conditions.

   • Move the printer to different location if the printer is not located in an environment that is within the printer's environmental operating specifications.

   Note:  For more information, see "Temperature information" section of the printer's User's Guide.