Overview
A residual image (also referred to as a 'ghost', ‘dirty’ or 'echo' image) is a lighter copy in the document of a previously printed text or image. (See red-outlined examples in the image below.) The residual image will usually appear in one color only: black, cyan, magenta, or yellow. These colors correspond to the four different toner cartridges.
Print Defect Sample
This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.
Troubleshooting
| Steps | Actions |
| 1 | Check whether the color alignment is acceptable. |
| 2 | The most common cause of color alignment problems is a defective photoconductor unit and developers units. In order to determine which color is causing the alignment problem (assuming it is not obvious), verify that all of the developers units and photoconductor units are installed. If all developers units and photoconductor units are installed, remove them from the printer and then re-install. |
| 3 | If re-seating the developers units and photoconductor units does not correct the issue, replace the developers units and photoconductor units with new supplies. If you have no replacement supplies in stock, please contact Lexmark Technical Support for other troubleshooting suggestions. |
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO7194