Powder defect on pages
Overview
A powder-like defect is appearing on the printed page. See sample image below.
Print Defect Sample
This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.
Troubleshooting
| Steps | Actions |
| 1 | To determine the source of such print defect, verify if all of the Developers Units (DU) are installed. If all DUsare installed, remove them from the printer, shake each unit gently from side to side while holding them in a horizontal position, and then re-install them back into the printer. |
| 2 | If DU removal/re-seatingdoes not correct the issue, replace them with new supplies. If you have noDU replacement supplies in stock, please contact Lexmark Technical Support for other troubleshooting suggestions. |
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO7212