What you will see
The printer, which is either set as “Master” or “Backup”, locks up during card validation (Badge Login) or user authentication (Manual Login).
The images below show the lock up screen depending on the authentication type.
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| The printer stays at the “Getting user info…please wait” screen. | The printer stays at the “Authenticating” screen. |
Possible cause
This might be caused by a loose or disconnected ethernet cable connection.
Affected printers
Affected printer models currently identified are listed below:
- X46x
- X65x
- X73x
- X86x
- T656
- C748
- C792
- C925
- C950
- X54x
- X74x
- X79x
- X92x
- X95x
- 6500e
NOTE: An x denotes any number within a given printer model series.
Recommended action
Make sure the ethernet cable is securely connected to the printer. Disconnect and then reconnect the cable, if necessary.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.Additional information may be requested by the support agent.
LEGACY ID: SO7572