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Lexmark C2132

Lexmark C2132

Master or backup printer hangs at authentication screen during card validation or user authentication

What you will see

The printer, which is either set as “Master” or “Backup”, locks up during card validation (Badge Login) or user authentication (Manual Login).

The images below show the lock up screen depending on the authentication type.

Badge Login
Manual Login
The printer stays at the “Getting user info…please wait” screen.The printer stays at the “Authenticating” screen.

Possible cause

This might be caused by a loose or disconnected ethernet cable connection.

Affected printers

Affected printer models currently identified are listed below:

  • X46x
  • X65x
  • X73x
  • X86x
  • T656
  • C748
  • C792
  • C925
  • C950
  • X54x
  • X74x
  • X79x
  • X92x
  • X95x
  • 6500e

An x denotes any number within a given printer model series.

Recommended action

Make sure the ethernet cable is securely connected to the printer. Disconnect and then reconnect the cable, if necessary.

Still need help?

If you need additional assistance, please close this window, go to your product's support page and locate

Get In Touch with Lexmark! for contact information.
In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.


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