Troubleshooting a 200.01 Paper Jam Issue on the Lexmark CSx1x and CXx1x Devices

Single-Function: CS310, CS317, CS410, CS417, CS510, CS517, C2132

Multifunction: CX310, CX317, CX410, CX417, CX510, CX517, XC2130, XC2132

A 200.01 Paper Jam error message appears on the control panel display and includes the area of the printer where the jam occurred. The paper jam is located either on the Front door or on Tray 1.

1. Be sure any previous jams have been completely removed;

   and refer to 200.xx Paper Jam Removal.

2. Make sure that the Standard Paper Tray (Tray 1) is not overloaded; please refer to

3. If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware.

Have the following available when calling Lexmark Technical Support;

• Printer model(s)

• How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

LEGACY ID: SO7169