Overview
The Lexmark CS310, CS410, CS510, CX310, CX410, and CX510 printers have a USB direct interface slot (or port) that allows the user to print by simply inserting a USB memory device (such as a Thumb Drive)into the slot. However, in certain scenarios, when a USB memory device is connected into the printer, it does not detect the attached device.
NOTE: If you are having problems locating the USB port, please refer to your printer's User's Guide.
Troubleshooting
| Steps | Actions |
| 1 | Make sure the USB drive you are using is either on the list of supported drives or is compatible with the printer.
Note: If you are not sure, please contact Lexmark Technical Support.
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| 2 | If possible, try a different (and compatible) USB drive with the printer to confirm that the USB drive is not the cause of the issue. |
| 3 | If issue persists, please contact Lexmark Technical Support for other troubleshooting suggestions. |
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO7378