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Lexmark CS510

Lexmark CS510

Incorrect Time Shows when Using the Card Authentication App

Issue description

Prior to logging in, the Card Authentication screen shows an incorrect time. After you log-in using your badge, the time appears correctly on the home screen.

(A) Before Log On, Time is incorrect(B) After Log On, Time appears correctly

Recommended solution

  1. Check the printer’s current firmware (FW). xref_Check_xref for steps on how to check the printer's current FW.


NOTE:
If the firmware is already updated, skip Step 2 and go directly to Step 3.

  1. Update the printer firmware (FW) to the specific PE release version:

  • Products announced on 2012 LW63.TU.P703
  • Products announced on 2010 –To obtain this version, contact Lexmark tech support for additional details.


NOTE:
for steps on updating the FW.

  1. Should the issue persist, please escalate the call to Lexmark 3rd Level support for further diagnosis.

Still need help?

If you require additional assistance, please close this window and locate

Get In Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO8332

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