Affected Products:
Single-Function: CS310, CS410, CS510, CS317, CS417, CS517, C2132
Multifunction: CX310, CX317, CX410, CX417, CX510, CX517 & XC2132
Issue Description:
A "34.04 Incorrect paper size, open [paper source]" message appears when printing duplex using a narrow media.
Solution:
Open the top (front) door to clear any paper stuck on the exit path.
Make sure the paper used is supported for duplexing.(Use the printer's Users Guide to check "Supported paper sizes, types, and weights" or refer to printer's Media Guide)
LEGACY ID: SO7249
**LEXMARK PARTNER & TSC AGENT SECTION**
Service Action:
Service Parts:
40X7649 – Exit deflector Parts Pack (SFP Only) 40X0411 – Narrow media flag (MFP Only) 40X7301 – Narrow media sensor (B) - Photo sensor and retainer (one per package)
40X7647 – Narrow media cable (C) - Cable parts packet