What you will see
The printers listed below fail to send e-mail alerts or notifications when supplies (e.g., Toner Cartridge, Photoconductor, Maintenance Kit, Imaging Unit, etc.) are running low.
This happens even when E-mail Alerts are set up appropriately as shown in this image.
This issue has been seen on the following Lexmark models, but other models not listed here could be affected:
|MS31x MS41x MS51x MS61x MS71x MS81x MX310 MX410 MX51x MX61x MX71x MX81x|
CS310 CS410 CS510 CX310 CX410 CX510
NOTE: An x denotes any number within a given printer model series.
Update the printer’s firmware to PE Release code P459 or higher.
To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7594