Error page still prints after successfully sending email using Customer Support app

Issue description

When you send an e-mail through the Customer Support app, the recipient successfully receives the content. However, an error page is printed stating that the e-mail was not sent.

Before you begin

Identify the printer's existing Customer Support app version. To do so, open the printer's Embedded Web Server (EWS), click Settings or Configuration, and then do one of the following:

• Click Apps > Apps Management.
• Click Device Solutions > Solutions (eSF).
• Click Embedded Solutions.

Solution

To correct this issue, update the Customer Support App to version 5.2.6.1.

If the issue persists, search for more information related to this issue or contact support for further assistance.