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Lexmark C2132

Lexmark C2132

`200.05? Paper Jam Error Messages on the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Overview

A 200.05 Paper Jam error message appears on the printer control panel display. The error indicates that the printer has registered a paper jam in or around Tray 1 or the Front Door.

Troubleshooting

StepsActions
1Be sure any previous jams have been completely removed; xref_HO3872_xref and refer to 200.xx Paper Jam Removal.
2Make sure that the affected paper tray (could be any input source) is loaded properly; please refer to xref_HO3871_xref.
3Do not mix paper/media sizes, weights, or types in the same source; such mixing results in jams.
4

Visually inspect the pick tires (or feed rollers) of the paper pick assembly to see if they are worn, contaminated, or pulled off the hubs (tire/hub orientation is critical). If the pick tires are worn out or contaminated, find the T-shaped pick arm assembly and carefully remove each of the two rubber pick tires. See image below.

Click Image to Enlarge


Note:
If you have an extra set of pick tires, please use them to replace the old ones. In case you don’t have any extra pick tires, try reseating the tires or clean them with alcohol wipes to remove any contamination.

5If the paper in the printer shows signs of excessive wrinkle, crease, or dampness, or if the sheets are bent or wavy, or have ream glue or curl, there is probably too much moisture in the paper. Replace the paper in the printer with new paper from an unopened ream.
6If issue occurs with a duplex print job (double-sided printing), ensure that the output bin is empty. Also closely monitor how much paper exits the printer when sending large print jobs using any media narrower than Letter or A4 (more than 15 pages). Remove media from the output bin before the stack height becomes too tall, and before any subsequent duplex document printing to avoid any jam.
7If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance.
NOTE:
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID: SO7166

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