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Lexmark C2132

Lexmark C2132

`202.04? Paper Jam Error Messages on the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Overview

A 202.04 Paper Jam error messages appear on the printer control panel display. The error indicates one or more sheets of paper are jammed on the standard output bin of the printer, or in the Fuser area.

Paper Jam Locations

The paper jam can be located in either one of the two locations below:

LocationClick Image to Enlarge
Standard Output Bin Jam
Fuser Area Jam

Troubleshooting

StepsActions
1Be sure any previous jams have been completely removed; xref_HO3872_xref and refer to 202.xx Paper Jam Removal.
2Make sure that the affected paper tray (could be any input source) is loaded properly; please refer to xref_HO3871_xref.
3Verify that the paper size, type, and weight are within specification for the input source. Light-weight paper can jam more easily in the fuser. Set to light paper mode if running light media with heavy coverage.
4If the paper in the printer shows signs of excessive wrinkle, crease, or dampness, or if the sheets are bent or wavy, or have ream glue or curl, there is probably too much moisture in the paper. Replace the paper in the printer with new paper from an unopened ream.
5If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance.
NOTE:
When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

LEGACY ID: SO7174

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