Overview
The printers listed below fail to send a “Near End of Life” warning e-mail notification for the Imaging Unit. An e-mail alert will only be sent when the device’s Imaging Unit has already reached its End of Life and is at a Non Continuable Stop.
NOTE: Toner Cartridge e-mail notification works.
Affected printers
Affected printer models currently identified are listed below:
Monochrome | Color |
MS31x MS41x MS51x MS61x MS71x MS81x MX310 MX410 MX51x MX61x MX71x MX81x | CS310 CS410 CS510 CX310 CX410 CX510 |
NOTE: An x denotes any number within a given printer model series.
Recommended solution
Perform the following:
Step | Action |
1 | Update the printer’s firmware to PE Release code P450 or the latest.
Note: To obtain this version, please contact Lexmark Technical Support and reference this article ID. Support personnel can assist with the update procedure if necessary.
|
2 | Go to the printer’s embedded web server (EWS) > Settings > E-mail Alert Setup.
Note: Access the printer EWS by typing the printer IP address into the URL field of your browser (e.g., Internet Explorer, Mozilla Firefox, Google Chrome, Safari). For example, enter http://MFP_IP_Address, where MFP_IP_Address is the IP address of the printer.
|
3 | Click on the sign beside Supplies, then the sign beside Imaging Unit or Imaging kit. |
4 | Make sure to place a check on Imaging Unit Low.
Note:Click here to view a sample image.
|
5 | Go back to Settings > Print Settings > Supply Notifications > locate the Imaging Unit section, and then set Email as the behavior for the Near End of Life column.
Note: Some models may allow you to set your desired % threshold, while others have a default value. Click here to view a sample image.
|
6 | Important!Restart the printer after setting Supply Notifications. |
Still need help?
If you need additional assistance, please close this window, go to your product's support page and locate
Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).Please be near the products described in this article to expedite the support process and reduce call-back situations.
LEGACY ID: SO7574