232.03 paper jam

Issue description

Paper repeatedly jams whenever the printer tries to print on both sides of the paper (front and back). The printer displays a Paper Jam message, open front door to clear duplex with the accompanying numeric error code 232.03.

These errors are caused by either:

• The toner cartridge is not fully inserted before closing the printer door.
• The toner port ratchet on the IU is in the wrong position.

Note:  Select Show areas on the printer’s control panel to view images that will help you locate where the jam is occurring. Once the paper path is completely cleared of all jammed paper/media, the printer should resume normal printing.

Solution

1. Locate and remove the jammed paper. Make sure any previous jams have been completely removed.

   Note:  If the print job consists of more than one page, there is probably more than one page stuck inside the printer. Follow all the steps in the link above and confirm that the entire paper path is clear before attempting to print again.



2. Check to see whether the printer supports the paper being used and that it meets all recommendations listed in the Users Guide.



3. Make sure that the affected paper tray (could be any input source) is loaded correctly to prevent heavy skews.