Poor toner transfer at the top of pages
Overview
When attempting to print with an image close to the top of the page, the image is not clear or is light at the top. See sample images below.
Print Defect Sample
| Magenta Page | Green Page |
| |
| Click Image to Enlarge | Click Image to Enlarge |
This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.
Troubleshooting
| Steps | Actions |
| 1 | To determine the source of such print defect, changing a printer setting is required. Please contact Lexmark Technical Support for assistance. |
Contacting Lexmark
Please contact Lexmark Technical Support if you need additional assistance.
NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, How to Locate the Serial Number, TLI, Config ID, and Machine Type on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
LEGACY ID: SO7203