Unresponsive control panel or touch screen display

Issue description

The screen does not respond when tapping the control panel icons.

The following issues are also experienced:

• Screen response takes a while or has a delay after an icon is pressed.
• Screen calibration is intermittently off.

Solution

1. Update the printer firmware to the latest version. Follow steps outline in Downloading the latest Lexmark printer firmware to know how to check, download and update the printer firmware.



2. For printers with a hard disk drive (HDD) installed, disconnecting the HDD from the printer could resolve the issue. Please contact Lexmark Technical Support for further assistance on how to perform this procedure.

If the issue persists, search for more information related to this issue or contact support for further assistance.