After accessing the Diagnostics Menu, the hour and the minutes keep changing in the Current Date and Time setting.
|Time before accessing the Diagnostics Menu||Time after accessing the Diagnostics Menu|
Check the printer’s current firmware (FW). Checking the latest Lexmark printer firmware for steps on how to check the printer's current FW.
NOTE: If the firmware is already updated, skip Step 2 and go directly to Step 3.
Update the printer firmware (FW) to PE release version P698. To obtain this version, contact Lexmark tech support.
NOTE:Updating the Lexmark printer firmware for steps on updating the FW.
Should the issue persist, please escalate the call to Lexmark 3rd Level support for further diagnosis.
Still need help?
If you require additional assistance, please close this window and locate Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8318