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Lexmark CS820

Lexmark CS820

Lexmark C/XC61xx, C/XC81xx, and CX82x: Print Quality ? A Black Horizontal Band Is Seen when Printing on Heavy Media

Affected Products:

Single function: CS820, & C6160

Multi function: CX820, CX825, CX860, XC6152, XC6153, XC8155, XC8160, XC8163.

Issue Description:

Within these given printing parameters:

  • Heavy media; i.e., cardstock (>200gsm; 110lb index)

  • Black-only mode

  • Multiple pages (Not seen on first page)

A black or darker shaded horizontal band appears, positioned ~52mm from the lead-edge of the sheet.



  1. Add spot color to force the printer into color mode.

  2. Add a short delay between the prints.

  3. Switch to a lighter weight (bond) media.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number


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