Affected Products:
Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160
Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
Issue Description:
When printing the Asset Report from the printer, no value is seen on the report for mono pages printed. See sample report below:
Solution:
Updating the printer firmware will fix the issue. Before you update the firmware, perform the following:
First, you need to… | Then check… | Carry on with… |
Check the current firmware level by going to this link, xref_Check_xref, for the steps. | If the printer firmware value is below 064 then you may proceed with the firmware update.
Note:
Please contact your next level of support or Lexmark Technical Support to acquire the firmware fix. | Update the printer firmware by following the steps from this link, . |
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
LEGACY ID: SO7936