Load Tray 1 message 200.16 or 200.91 paper jam errors

Issue description

For CS/CX42x/52x/62x

• The printer displays a "Load tray 1" message even when media is properly loaded in the tray.
• A related failure mode will be persistent 200.16 paper jams accompanied by 200.91 jams.

Note:  The 200.91 jams may appear if a 200.16 paper jam is not correctly cleared.

Solution

Method 1:

Fan, flex and straighten the media before loading it to the tray.

Method 2:

Clean the pick tires with isopropyl alcohol. The tires may be slipping against the media.

Note:  Issues with the pick tires slipping may also be caused by the printer's storage conditions - particularly when stored without use for prolonged periods of time, or when stored in hotter environments.