Single-Function: CS720, CS725, CS727, CS728, C4150, CS820, CS827 and C6160
Multifunction: CX725, CX727, XC4140, XC4143, XC4150, XC4153, CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160 and XC8163
When printing a document from the Google Drive app on 2016 Lexmark products, the control panel freezes.
To resolve this issue, the firmware must be updated; the update is based on the latest printer version.
Check the printer’s current firmware (FW). Click Downloading the latest Lexmark printer firmware for steps on how to check the printer's current FW.
Update the printer firmware (FW) to the following versions provided for each printer:
LEGACY ID: SO8193
Escalation Item: 479768
Refer to ExtraView Escalation ID 479768 for additional information.