After “Enabling communications with Lexmark Cloud Services” on the printer, it will show the following messages (click the link below to view image):
And will not progress to successful connection status. Click the link below to show how the successful connection status should appear.
To resolve this issue, use the Printer Enrollment Tool (PET) to enroll the printer.
If the issue persists, search for more information related to this issue or contact support for further assistance.
LEGACY ID: SO9062
Printers are not communicating with the Cloud Fleet Management
White Paper: Generating Printer Usage Reports for Cloud Fleet Management (CFM)