Scan Center escalation requirements

Diagnostic Log

The information is used for simulation and analysis.

Scan Center Diagnostic Log:

1. Open the printer's EWS via a web browser (e.g., Mozilla Firefox, Google Chrome)



2. Enter the printer's IP address (e.g., http://192.168.1.2).



3. Select Apps > Scan Center > Configure.



4. Click Diagnostic Log.



5. Under "Diagnostic Levels", tick all check boxes.



6. Click Save and reproduce error.



7. Capture the Embedded Solutions log.

Note:  Diagnostic Logs are merged into the Embedded Solutions log (if Use Hard Disk is unchecked).

Important! Make sure to uncheck all Diagnostic Levels once troubleshooting is completed and the issue is resolved.

Folder Permission Settings

This contains the information about User Privileges; e.g., Read Only, Write, etc.

1. Right-click the Destination Folder and click Properties.



2. Go to Sharing tab, find Permission, and then take a screenshot.

Security Permission Settings

This contains the information about Users’ Security Privileges; e.g., Read Only, Write, etc.

1. Right-click the Destination Folder and click Properties.



2. Go to Security tab, find Permission, and then take a screenshot.

Server Information

This contains the information about Users’ Security Privileges; e.g., Read Only, Write, etc.

For Scan Center – Network:

• Indicate the server’s Operating System, and version
• Using DFS? (Distributed File System), if so, indicate name and version of DFS
• Was the DFS recently changed or upgraded? If so, what was the former DFS and version?