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Lexmark CS827

Lexmark CS827

AccuRead Automate escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement and gather the eSF applications primary escalation requirements.

Gather the additional requirements specific to AccuRead Automate issues.

Requirement and relevanceHow to obtain

AccuRead Automate Log

Note:  The app does not provide the ability to e-mail debug files.

If Logging is turned ON, be sure that Unrecognized documents and all Classifications are configured to go to SMB destinations.

 

The information is used for simulation and analysis.

See this article.

Licenses

 

The information is used for simulation and analysis.

For newer models:

  1. Open printer's EWS. To do so:

    1. Open a web browser; e.g., IE, Mozilla Firefox, Google Chrome.

    2. On the address bar, enter the printer's IP Address, e.g., http://192.168.1.2c. Press Enter.

  2. Select Settings > Configuration Files > Licenses, and then take a screenshot.

For older models:

  1. Open printer's EWS.

  2. Select Settings, click on Embedded Solutions or Device Solutions > Solutions (eSF), and then take a screenshot including the last column for Licenses.

Note:  This is needed for Classification or Extraction errors.

Number of times each classification has been trained

 

The higher the number of training times, the better the classification and extraction performance.

On the control panel, press the AccuRead Automate app to view the training counter.

Sample Document

 

The information is used for simulation and analysis.

Enduser provided

You must verify whether file format is .ocr or .tiff.

 

The information is used for simulation and analysis.

Enduser provided

Note:  This is needed if not sending to email.

Destination server info

 

The information is used for simulation and analysis.

Gather the following:

  • OS
  • Permissions on destination folder
    1. Right-click the Destination Folder and click Properties.

    2. Go to Sharing and Security tab, find Permission, and then take a screenshot.

  • Network environment, etc.

Note:  This is needed for Quality of scanned results issues.

Gather the following:

  • Original document (hard copy)
  • Output file generated (e.g., .pdf, .tiff, etc.)

 

The information is used for simulation and analysis.

Enduser provided

LEGACY ID: FA993

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