Before proceeding, make sure to fill out the Main escalation information requirement and gather the Scan to FTP issues primary escalation requirements.
FTP transmission log
Contains the error and status
Make sure this log is configured to Print. You can enable this setting via Menus > Settings > FTP settings > Transmission Log.
Captures all the network traffic on the printer and provides detailed information for network analysis.
For more information, please refer to Performing a network trace
LEGACY ID: FA931